Complex engineer-to-order (ETO) processes are a major challenge for companies due to the extensive technical specifications and high demands on the preparation of quotations. GEA has introduced a new AI-powered solution designed specifically for ETO processes. The system is designed to automate the analysis of quotations, identify key requirements, and efficiently allocate tasks across departments. It aims to reduce manual work, minimise errors, and accelerate the overall process.
AI-powered solution in collaboration with NTT DATA and Microsoft
„Until now, the processing of complex tenders required a lot of manual effort, was risky and took a long time,“ says Dirk Hejnal, Chief Service Officer of the GEA Separation & Flow Technologies division. „We actively sought a solution and approached NTT DATA and Microsoft with our requirements. By combining our expertise, we developed a practical application that will significantly improve our processes in the long term. Furthermore, consistently high-quality quotes and proposals give us and our customers a clear competitive advantage.“
NTT DATA applied its expertise in the development of AI, creating the technical foundation for the solution. Microsoft contributed by providing the necessary cloud infrastructure, enabling integration and scalability of the system. Their combined efforts resulted in an AI-powered tool designed to automate critical aspects of the engineer-to-order process, increasing overall efficiency and accuracy.
First implementation in 2025
The AI solution will be rolled out in 2025, starting with GEA’s Business Unit Separators, before being extended to other sectors. It will also be presented at Hannover Messe 2025 on 1 April at 5pm at the Microsoft stand.
